Frequently Asked Questions (FAQ)

What are your shipping options and delivery times?

Orders are processed and shipped from Burnaby, BC, Canada. Please allow 1-3 business days for processing time. You'll receive a shipping confirmation email with tracking details once your order is on its way. Shipping rates are calculated at checkout.

Standard Shipping (within Canada) 3–9 business days
Express Shipping (within Canada) 1–3 business days

Do you ship internationally?

Yes, we offer worldwide shipping with the exception of the US. Shipping rates and estimated delivery times will be calculated at checkout based on your location.

What is your return and exchange policy?

All sales are final unless the item is defective. If you receive a defective product, please email info@shophavyn.com with your order number and a photo of the issue.

What size do Havyn socks come in?

Our socks are available in one size, designed to fit US women’s shoe sizes 5-10.

What is the difference between V1 and V2 Grip Socks?

V1 is our original design with all the core comfort and functionality Havyn is known for. V2 includes upgraded features like improved grips, anti-pilling combed cotton, and embroidery designs on both sides of each sock. Both versions are high quality, but V2 offers a few thoughtful enhancements based on customer feedback.